Who bills your water? Start with the utility
Pico Rivera has two water providers, and your address decides which one serves you. The City of Pico Rivera's own page has an address lookup map (green for the City, red for Pico Water District), so check it first.
| Provider | Address | Phone |
|---|---|---|
| City of Pico Rivera Water Division | 6615 Passons Blvd | (562) 801-4316 |
| Pico Water District | 4843 S. Church St | 562-692-3756 |
Ask your utility where its responsibility ends before you authorize digging. We can help you work out which side the leak is on.
Water is flooding the yard or street side right now
If water is surfacing, close the main shutoff valve at the house, switch off power to any wet outlets, and keep people away from soaked ground. Our 24/7 dispatch answers overnight and on weekends, and same-day appointments are available when the schedule allows. Use (562) 488-9614.
Then call your utility and ask about the valve at the meter. That valve is typically the utility's equipment, so ask them before touching it.
Signs the line to the house is leaking
The line runs underground, so you notice the effects before you see the pipe.
Soggy ground, no sprinklers
A wet patch or sunken spot between the meter and the house, even in dry weather.
Meter moving with everything off
EPA suggests reading the meter before and after two hours of no use. Any change means a leak.
Sudden pressure drop
Pressure that falls in every fixture at once, rather than one tap, points at the supply.
Higher bills
A family of four above 12,000 gallons in a colder month may have a serious leak, according to EPA.
Utility and plumber, one phone call apart
We will tell you what to shut off and what to ask the utility. Reach dispatch any hour.
Low water pressure: separating a line problem from a fixture problem
Not every weak shower is a buried leak. Check these first.
- Is it one fixture or all of them? One tap points to the fixture, the aerator or a valve under the sink.
- Is hot weaker than cold? That points at the water heater side.
- Does the meter move with everything off? If yes, a leak is likely on the line.
- Did it start after other work on the street? Ask your utility whether work is happening nearby.
- Is the main shutoff fully open? A partly closed valve can mimic a leak.
- Still unsure? Call dispatch and describe what you see.
Finding the shutoff and the valve at the meter
Knowing these two valves saves time in any water emergency.
- 1
Find your main shutoff
It is often near where the line enters the house. Turn it fully closed and test a tap to confirm.
- 2
Find the meter box
It usually sits near the street in a lidded box. Read the dial before you do anything else.
- 3
Do not force the meter valve
The valve at the meter belongs to the utility, so contact them if you need it operated.
- 4
Tell us what you found
Meter reading, dial movement and where the ground is wet all help us narrow it down.
Repair or replace the line
A short, clean failure can often be fixed with a spot repair, which keeps digging small. A line with several leaks or one that has been repaired before may call for replacing the run, which costs more now but reduces the chance of coming back.
We locate the leak before digging so the trench goes where it needs to. If the loss is under the house instead, our Slab Leak Repair page covers that case.
What goes into the price of a water line repair
You get a clear price before work starts. The factors:
Where we work
We dispatch from 8600 Whittier Blvd in Pico Rivera and also serve Santa Fe Springs and other nearby towns. If water is moving into a drain or a sewer cleanout instead of surfacing, Sewer Line Repair may be the better page for your problem.
Standards and sources behind this page
Which utility owns which part of the line is a question for your water provider, and the City of Pico Rivera publishes a lookup for that.
Questions we hear most
Yes. Dispatch runs 24/7. A leak that is flooding a yard or dropping pressure gets priority overnight, and same-day appointments are offered when the schedule allows. (562) 488-9614 is the line.
Often both. Your utility can tell you where its responsibility ends, and we find and fix the leak. Call your utility and then call us so we can work out which side the leak is on.
Use the lookup map on the City of Pico Rivera's water provider page. It shows the City in green and Pico Water District in red.
Close the main shutoff at the house first. The valve at the meter is generally the utility's equipment, so ask them before touching it.
No. One weak fixture is usually local. Pressure that drops everywhere at once, or a meter that moves with everything off, points to the line.
We locate the leak first so the opening is as small as possible. We explain the surface impact and give a clear price before work starts.
Wet ground between the meter and the house, with a moving meter, is a strong sign. We confirm it with tests.
Stop the loss, then sort out the line
A leaking supply line gets worse with time. Call the 24/7 line and we will find it, explain your options and give a clear price first.